1. Scope and Application

1.1 These Terms and Conditions (“Terms”) govern the use of the Biowound Solutions LLC (“Biowound,” “we,” “us,” “our”) website, products, services, and related content (collectively, the “Services”). These Terms apply globally to all users (“Users,” “you,” “your”), regardless of their geographical location. By accessing, browsing, or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1.2 These Terms are inclusive of any other policies or guidelines we may reference or issue, including but not limited to our Privacy Policy, Cookie Policy, and any other document we deem necessary.

1.3 We reserve the right to modify these Terms at any time. Such modifications will be effective immediately upon posting. Continued use of the Services after any such changes shall constitute your consent to such changes.

2. User Eligibility and Registration Requirements

2.1 The Services are intended for use by individuals who are at least 18 years of age or the age of majority in their jurisdiction. By using the Services, you represent that you meet this age requirement.

2.2 Registration may be required to access certain features of the Services. During registration, you agree to provide truthful, accurate, and complete information and to update this information as necessary to maintain its accuracy.

2.3 You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

3. Product and Service Descriptions

3.1 Biowound specializes in the provision of medical skin grafts and related services (“Products”). We endeavor to provide accurate and comprehensive descriptions of our Products on our website. However, we do not guarantee that all descriptions are complete, reliable, current, or error-free.

3.2 The Products are subject to continuous development and improvement and may therefore vary from their descriptions.

4. Pricing and Payment Terms

4.1 Prices for our Products are set forth on our website and are subject to change without notice. All prices are exclusive of taxes, duties, and shipping costs, which will be added to the total amount due.

4.2 Payment must be made in full before any Product is dispatched. We accept various forms of payment, as specified on our website.

5. Order Processing and Delivery

5.1 Orders are processed in the order they are received. Delivery timescales quoted on our website are indicative only. While we strive to meet these timelines, we do not guarantee delivery within these periods.

5.2 In the event of any delay, we will inform you as soon as possible. We shall not be liable for any loss or damage resulting from delayed delivery.

6. Intellectual Property Rights in Products and Services

6.1 All intellectual property rights in the Products, including but not limited to patents, trademarks, trade secrets, and copyrights, are the property of Biowound or its licensors. These Terms do not transfer any of those rights to you.

6.2 You are granted a limited, non-exclusive, non-transferable license to use the Products in accordance with these Terms. This license is for personal, non-commercial use only, unless otherwise agreed in writing.

7. User Conduct and Prohibited Activities

7.1 You agree to use the Services only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the Services by any third party.

7.2 Prohibited activities include, but are not limited to:

• Unauthorized access or use of the Services, including any attempt to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures.
• Interfering with or disrupting any servers or networks connected to the Services, or disobeying any requirements, procedures, policies, or regulations of networks connected to the Services.
• Using the Services to send unsolicited email, including promotions and/or advertising of products or services.
• Reproducing, duplicating, copying, selling, reselling, or exploiting any portion of the Services, use of the Services, access to the Services, or any contact on the website through which the Services are provided, without express written permission by us.

7.3 Violation of these Terms may result in civil or criminal liability, and we will cooperate with law enforcement authorities in prosecuting users who violate these Terms.

8. Software and Technology Use

8.1 Any software or technology provided by Biowound as part of the Services, including but not limited to any software used in the operation of our medical products, is subject to these Terms.

8.2 You are granted a non-exclusive, non-transferable, revocable license to use such software or technology solely in connection with the Services and in accordance with these Terms. This license does not entail any sale of the software or technology to you.

8.3 You agree not to reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or underlying algorithms of any software or technology provided by Biowound, except to the extent permissible under applicable law.

9. Healthcare Compliance and Regulations

9.1 Biowound complies with all applicable U.S. healthcare laws and regulations, including those pertaining to the Food and Drug Administration (FDA). For international users, Biowound also endeavors to comply with relevant international healthcare standards.

9.2 Users are responsible for ensuring that their use of the Products and Services complies with all applicable local, state, national, and international laws and regulations.

10. Data Protection and Security

10.1 Biowound is committed to protecting the security and confidentiality of your data. We implement various security measures to maintain the safety of your personal information.

10.2 Despite our efforts, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through the Services cannot be guaranteed.

11. Risk Acknowledgement and Product Liability

11.1 You acknowledge that the use of medical products, including skin grafts, involves inherent risks. While Biowound takes all reasonable steps to ensure the safety and efficacy of its Products, you agree to assume all risks associated with their use.

11.2 Biowound shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use the Products, except to the extent such liability cannot be excluded by law.

12. Complaints and Dispute Resolution

12.1 In the event of a complaint or dispute arising from the use of the Services or Products, you are encouraged to contact Biowound directly to seek a resolution.

12.2 If a dispute cannot be resolved through direct negotiation, the parties agree to first attempt to resolve the dispute through mediation before resorting to arbitration or court proceedings.

13. Amendments and Policy Changes Notification

13.1 Biowound reserves the right to amend these Terms and any related policies at any time. We will notify users of any changes through our website or via email to the address provided by users.

13.2 Continued use of the Services following notice of such changes shall indicate your acknowledgement and acceptance of the amended Terms and policies.

14. Termination and Suspension of Services

14.1 Biowound reserves the right to terminate or suspend your access to the Services at any time, without notice, for conduct that we believe violates these Terms and/or is harmful to other users of the Services, to Biowound, to the business of our Internet service provider, or to other information providers.

15. Force Majeure

15.1 Biowound shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond Biowound’s reasonable control, including, without limitation, mechanical, electronic, or communications failure or degradation.

15.2 In the event of a force majeure, Biowound will make all reasonable efforts to resume performance as soon as possible but does not accept liability for any failure to provide Services during this period.

16. Links to Other Websites

16.1 The Services may contain links to third-party websites not under the control of Biowound. These links are provided for convenience only and should not be interpreted as endorsement by Biowound of the linked sites or their content.

16.2 Biowound is not responsible for the content or privacy practices of any linked sites. Users access such linked sites at their own risk.

17. International Use and Compliance

17.1 Biowound operates globally and, therefore, the Services may be subject to various international regulations and restrictions. By accessing and using our Services, you agree to adhere to all applicable local and international laws and regulations.

17.2 Users outside the United States acknowledge that Biowound’s Products and Services are designed to comply primarily with U.S. regulations and may not be suitable or approved for use in other jurisdictions.

18. Severability and Waiver

18.1 If any provision of these Terms is found to be unlawful, void, or unenforceable, then that provision will be deemed severable from these Terms and will not affect the validity and enforceability of any remaining provisions.

18.2 Failure by Biowound to enforce any provision of these Terms shall not be construed as a waiver of any provision or right.

19. Entire Agreement

19.1 These Terms, together with any policies or documents they expressly incorporate by reference, constitute the entire agreement between you and Biowound regarding the use of the Services.

19.2 Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

20. Contact Information

20.1 For any questions, concerns, or disputes regarding these Terms, please contact Biowound at:

• privacy.compliance@biowound.com

20.2 We welcome your feedback and suggestions about our Products and Services but do not guarantee any confidentiality with respect to any feedback provided.

21. Acknowledgment of Understanding

21.1 By using the Services, you acknowledge that you have read these Terms, understand them, and agree to be bound by their terms and conditions.

21.2 You further acknowledge that these Terms together with any other policies or guidelines posted by Biowound constitute the complete and exclusive statement of the agreement between you and Biowound, superseding any proposal or prior agreement, oral or written, and any other communications between you and Biowound relating to the subject matter of these Terms.